Shopping terms
These terms explain how orders, payment, delivery, cancellations and returns work when you shop with Luni & Muse.
Orders and payment
| Topic | What happens |
|---|---|
| Payment | Payments are processed securely through Stripe using the payment methods offered at checkout. We do not receive or store your full card details. |
| Order confirmation | After payment is received, we send an order confirmation to the email address provided at checkout. |
| Unpaid orders | An unpaid order is automatically cancelled after 4 hours. It remains visible in your order records and is not shown as paid. |
| Discount codes | Only one discount may apply per order. Discounts cannot be combined. |
| Price errors | If an obvious pricing or availability error is found before fulfilment, we will contact you. You may cancel for a full refund or, where available, continue at the correct price. |
Order changes and cancellations
| Request | Policy |
|---|---|
| Order changes | Email us as soon as possible with your order number and the requested colour, size or delivery-address change. We can make a change only if preparation has not started; after that, we cannot guarantee it. |
| Paid order cancellation | Email us within 4 hours of placing the order. If preparation has not started, we cancel the order and issue a full refund to the original payment method. |
Delivery, returns and exchanges
The complete rules are maintained on the dedicated policy pages:
- Shipping & delivery — preparation, delivery estimates, shipping charges, taxes and delivery issues.
- Returns & exchanges — eligibility, return postage, exchanges, refunds and store credit.
- Frequently asked questions — quick answers about orders, payment, delivery and returns.
Brand and website content
| Topic | What to know |
|---|---|
| Our content | The Luni & Muse name, logo, product imagery, designs, text and website content are protected by copyright, trademark or other intellectual-property rights owned by or licensed to LUCVARA LLC. |
| Permitted use | You may browse and share a link to this website for personal use. You may not copy, reproduce, sell, publish or use our content commercially without prior written permission. |
These terms do not limit any mandatory consumer rights that apply in your country or state. For order support, email Hello@luniandmuse.com with your order number.